AlmavivA do Brasil, one of the main companies in the contact center segment of the Country, is the second largest private-sector employer in Brazil, according to a survey carried out by the Ministry of Economics, based on figures provided by the General Register of Employees and the Unemployed (Caged). In the general ranking of companies, AlmavivA do Brasil is among the top ten in the category of contractors.

Established 12 years ago in Brazil, the company currently has 32,000 employees in different regions of the Country. “AlmavivA Group arrived in Brazil in 2006 with 800 employees,” recalls Andréa Cunha, director of AlmavivA do Brasil Human Resources. “It is very gratifying to know that it has grown and opened several business opportunities, positively impacting on the economic and social aspect of employees in various regions of Brazil.”

Regarding the profile of professionals, the majority consists of female employees, aged between 18 and 25 years. According to Andréa Cunha, 44% of employees had the opportunity to enter AlmavivA do Brasil as their first job. “They are eager to learn and enter the world of work, but do not yet have a lot of qualification. AlmavivA do Brasil has been responsible for their training and skill developement of these young talents for professional and personal life.”

Business development – To generate these employment opportunities, AlmavivA do Brasil has demonstrated solidity and effectiveness in winning new business. “The company has performed extraordinarily since its establishment in Brazil, so it has stood out not only in the contact center segment, but also in customer relationship management (CRM) and trade marketing,” says André Pandolfi, director of New Business and Marketing of the company.

AlmavivA do Brasil keeps to invest heavily in its expansion in the Brazilian market, focusing on clients from various sectors of the economy. According to Pandolfi, the goal is “to bring increasingly innovative and disruptive solutions to companies seeking to continuously improve their customers’ journey.”