The Company was awarded as the Best Contact Center of the Year – in the category Grandes Operações. “We are proud to receive this recognition. The award reinforces our commitment to serve our customers in an agile, efficient and attentive manner,” says Francesco Renzetti, AlmavivA do Brasil CEO. “This tribute points out that we are on the right track to diversify our services and offer the best experiences to our clients, based on our financial structure, technology and market expertise.”

Held for the first time in the year 2000, Prêmio Consumidor Moderno for Customer Service Excellence has reached its 20th edition, recognizing and honoring companies and professionals that demonstrate a commitment to quality in customer relationships.

Prêmio Consumidor Moderno draws a faithful picture of the participating organizations and has collaborated decisively in the evolution of company-client relations in the country, fostering best practices in customer service. The study enshrines excellence in business management focused on the relationship with consumers in a comprehensive and systemic way.