The value of human contact, the power of technology innovation & data
Leader in CRM BPO services, AlmavivA has become a reference player for industries and customersData: 18.06.2019
In an interview with Consumidor Moderno, Francesco Renzetti, AlmavivA do Brasil CEO, explained the strategies of the Company and presented his vision on the strategic use of data in today’s world.
“The structured use of Customer data allows the definition of various approach strategies. With the use of Artificial Intelligence (AI) and robust tools to support operations, we have managed to make our clients effective in establishing an outstanding customer journey .It is essential to have a Front-End environment capable of helping our operators quickly and assertively, so that they can find the information needed to meet the demands of consumers within our customers’ systems. we have had very good results, and today I would say that we have a good connection between our customer systems and our technology in Brazil.
AlmavivA, worldwide, leverages on two main business pillars: technology and CRM. In addition, we have the characteristic of being an agile company, in which decisions are taken very dynamically, and this gives us something unique, because it allows a continuous and enhanced exchange between the world of operations and technology. All our software for CRM BPO services has been developed through our skills and expertise, always testing performance and quality through pilot projects in operations before going to the market.This is a very important differential, because we are talking about technology supporting human beings to work more efficiently, ensuring more quality for the consumer experience”, said Francesco Renzetti.