Services Services

Transforming
experience, processes, business

Processes, business

A wide range of services based on proprietary people-centered technology, to implement a successful multi-channel customer experience strategy

Processes, business

Services

Multi-channel Caring

Multi-channel Caring

A complete natural language and multi-channel interaction-based vision of the customer journey in a single system

Multi-channel traditional and digital customer management latest-generation BI tools, dashboard for cross-issue vistas and customer interaction analysis. Automation speeds up customer-oriented services, and improves customer satisfaction levels.

Sales & Trade Marketing

Sales & Trade Marketing

New marketing, operations and quality strategies to support the decision-making process

New leverage for marketing strategies, operations, sales and quality management supporting decision-making processes to improve operations performance, ensure customer satisfaction fulfilment over any contact channel. A thorough and constant analysis of the customer interaction enhancement process provides improved customer experience and enables the achievement of business goals.

  • Marketing Analysis
  • Trade Marketing
  • Campaign Automation
  • Customer Retention
  • Churn Prevention
Credit Collection

Credit Collection

Efficient processes based on automation, Artificial Intelligence and latest-generation Business Intelligence

Credit collection process management through automated systems of best-target, best-time-to-contact, best-operator, best-proposition option selection.

Technical Support

Technical Support

Efficiency triggered by process automation and new operations management models

A services platform to easily access the solution & knowledge base through natural language-based FAQ tools. Technical support services for easy and fast customer problem solving, integrated multi-channel contact management, exhaustive notification classification, customer experience tracking.

Advanced Analytics

Advanced Analytics

An innovative model to understand operations quality and constantly improve services processes

Multi-channel/source Semantic Business Intelligence on contact reasons and services performance, with enhanced alert models and unique speech analytics systems.

  • Control room
Back-Office Management

Back-Office Management

A new frontier for operations efficiency

Multi-channel End-to-End process management, order tracking and post-delivery services, invoicing, real-time automated verbal order verification, and full-custom services to ensure operations flexibility, improved saving and performance levels.