Created to analyze the customer experience and enhance the operations management process, the solution brings together several monitoring tools combined with the expertise of the Quality area.

With the use of Artificial Intelligence as an engine of innovation, diagnoses of the entire service process are carried out, aiming at opportunities geared towards business indicators and to an increasingly effective management.

The Customer Services solution for operations with specific needs, as well as for contingency and onboarding moments. It has differentiated costs and provides better quality of agent life, directly reflecting on performance and consequent result achievements.

Since 2015, we have bet on this work model and today we are proud to have the largest outsourced home-based operations services in Brazil:

• Structured process focused on management, quality and safety
• Better quality of life, higher productivity, lower costs
• VDI technology, facial recognition, and biometrics.

This solution aims to meet the needs of the digital customers, always looking for an agile and uniform response. Multi-channel services with an omnichannel vision, using specific tools and social media monitoring systems that, together with specialized professionals, generate an exhaustive BI to create new strategies and guarantee the effectiveness of the customer journey.

Solution created for high performance in active operations, in which strategies combined with efficiency-driving tools are used. Through the NOC - AlmavivA Operations Control Network, propensity and score models are used, working with multichannel efficiency-oriented platforms, focused on the integrated management of processes and businesses.

The technology used is capable of optimizing various activities, such as automated sales audits and agreements, based on Speech Technology, guaranteeing a high level of productivity.

Solution including several AI-driven tools to automate processes, from system routines to customer interfaces, using robots, exponentially increasing the productivity of operations.