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We are part of the Contact Center growth

Data: 22.10.2021
We are part of the Contact Center growth We are part of the Contact Center growth

A global study carried out by ISG – American technology research company –, which was produced and distributed in Brazil by TGT Consult, points to an X-ray on the providers of services and products for Contact Center and Customer Experience. In outsourced operations alone, our sector represents a third of all available jobs, employing more than 1 million people in our Country.

AlmavivA do Brasil is one of the largest companies in the Country in terms of Customer Experience and Business Process Outsourcing (BPO). We always emphasize with great enthusiasm that our team consists of 33,000 employees distributed in 15 centers and offices located in 11 cities in Brazil: Aracaju (SE), Belo Horizonte (MG), Brasília (DF), Guarulhos (SP), Itu ( SP), Juiz de Fora (MG), Jundiaí (SP), Limeira (SP), Maceió (AL), São Paulo (headquarters and main office in the Capital) and Teresina (PI).

Our mission is to find the balance between digital channels increasingly present in the support journey of your target audience, as an option to reduce operation costs and also to satisfy new behaviors emerging during the pandemic and human-based support, which it is also part of this scenario and is very efficient in many situations requiring greater decision-making power.

Thanks to the daily dedication of our teams, AlmavivA do Brasil grows every year and conquers new clients in several different segments: Automotive, Energy, Retail, Education, Mobility, Finance, Investments, E-commerce, TelCo, among others. Our facilities are adaptable, according to the complexity and needs of operations.

Our company belongs to AlmavivA Group, Italian leader in IT and CRM, with a total of 67 offices distributed in 8 Countries: Italy, Belgium, Brazil, Colombia, USA, Romania, Tunisia, and Saudi Arabia.

Come and understand with us how to make your operation leaner and more focussed, with quality and reduced costs.

Talk to our Sales team, click here.