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Leading innovators can listen to the voice of the customer in real time, over any contact channel

AlmavivA Contact has been the market-leading player in Italy in the Customer Experience services outsourcing for private companies and public organizations for over 20 years.

On the grounds of a solid cross-industry expertise in the TelCo & Media, Utilities, Transportation, Public Administration, Financial Services, Industry & Services sectors, AlmavivA Contact value proposition covers any business process within Customer Engagement Management.

Leading innovators can listen to the voice of the customer in real time, over any contact channel

Digital Customer Management “made in Italy” for the Latam market

A strategic asset of Almacontact value proposition is the innovative Almawave proprietary technology for natural language-based customer interaction interpretation, boosting customer interaction, raising customer satisfaction, and optimizing the operational customer-experience-management processes. Contact-center operators become proficient in handling individual issues as a result of the enhancement of unstructured data and integrated monitoring of all communication channels.

Set up in 2014 and based in Bogota, the Company deals with Spanish-speaking South-American Countries and exports the expertise of the team efforts between AlmavivA Contact, a leading player on the Italian CRM market, and AlmavivA do Brasil, a firm which has rapidly boosted and become one of the top CRM operators on the Brazilian market and most vital employment providers in the sector.

Digital Customer Management “made in Italy” for the Latam market

Digital Customer Management “made in Italy” for the European market

First set-up in 2016, AlmavivA Services offers a broad and innovative range of value-added services for Customer Relationship Management, fulfilling sector requirements within the European Union.

The Company goal is to develop a successful customer experience strategy for its customers on the European markets in the TelCo & Media, Energy & Utilities, Government, Financial Services, Transportation & Logistics industries.

Digital Customer Management “made in Italy” for the European market

Digital Customer Management “made in Italy” for the Mediterrean Area

AlmavivA Tunisie offers an innovative value proposition for IT solutions and Customer Relationship Management services to top customers within the TelCo & Media, Transportation, and Services industries in the Tunisian and French-speaking Countries within the Mediterranean Area.

Leader on target markets in the Region since 2002, when the Company was established, AlmavivA Tunisie nowadays manages TunisAir Contact Center full outsourcing, one of the largest service contract in Tunisia.

Digital Customer Management “made in Italy” for the Mediterrean Area