AlmavivA do Brasil
A vision based on a value proposition of Digital Customer Management services outsourcing, implementing innovative skills to ensure outstanding Customer Engagement performance for private companies and public administration bodies. A technological partner for efficient, effective and flexible management of customer care services.
Our mission: to create excellence in customer services, results to Stakeholders, and professional training for human resources, enhancing community growth in accordance to ruling regulations and social sustainability responsibility principles.
Vision & team
Team
Global sharing, local thinking.
Marco Tripi
President
Francesco Renzetti
CEO
Staff Area
Carina Novaes
Commercial and Marketing Executive Director
Carlo Ruggeri
CFO & Head of Purchases
Luis Thinen
CIO
Operations Area
Mirko Giannetti
Head of Strategic Operations
Domenico Rossi
Senior Vice President of Operations
Eduardo Morelli
Chief Digital Officer & Executive Director of TelCo Operations 1
Fabio Cariani
Executive Director of TelCo Operations 2
Fabio Cerqueira
Executive Director of TelCo 3, Finance and Multisector Operations
Fagner Eustáquio
Executive Director of Operations
Filippo Sandei
Head of TelCo Operations 2
Marcelo Coppini
Executive Director of Corporate Planning, Controlling & Quality
Renato Almeida
Head of TelCo Operations 1
Sheila Saito
Head of Quality, Training & Monitoring