AlmavivA do Brasil
A vision based on a value proposition of Digital Customer Management services outsourcing, implementing innovative skills to ensure outstanding Customer Engagement performance for private companies and public administration bodies. A technological partner for efficient, effective and flexible management of customer care services.
Our mission: to create excellence in customer services, results to Stakeholders, and professional training for human resources, enhancing community growth in accordance to ruling regulations and social sustainability responsibility principles.
Vision & team
Team
Global sharing, local thinking.
Marco Tripi
President
Francesco Renzetti
CEO
Staff Area
André Pandolfi
Executive Manager of New Business & Marketing
Andréa Cunha
Head of Human Resources
Carlo Ruggeri
CFO & Head of Purchases
Felipe Botto
CDO
Luis Thinen
CIO
Rafael Bezerra
Head of Trade Marketing
Evandro Brandão
Head of Market Intelligence, Pre-Sales and Deployment
Marco Benini
Head of Customer Relationship II
Nadja Brandão
Head of Legal Affairs & Institutional Relations
Ricardo Araujo
Head of New Business Development
Tatiana Teruszkin
Head of Customer Relationship I
Operations Area
Mirko Giannetti
Head of Strategic Operations
Domenico Rossi
Senior Vice President of Operations
Eduardo Morelli
Head of TelCo Operations 1
Fabio Cariani
Head of TelCo Operations 2
Fabio Cerqueira
Executive Director of Finance and Multisector Operations
Fagner Eustáquio
Executive Director of Operations
Filippo Sandei
Head of TelCo Operations 2
Francisca Pianco
Director of Credit Collection & Strategic Projects
Marcelo Coppini
Head of Corporate Planning & Controlling
Marcelo Milagre
Head of SAC Service Attendance
Maria Leiro
Head of TelCo Operations 3
Raphael Gonçalves
Head of Finance & Multisector Operations
Renato Almeida
Head of TelCo Operations 1
Sheila Saito
Head of Quality, Training & Monitoring