Vision & team Vision & team

The power of technology innovation, the value of personal contact: a unique strategy

AlmavivA do Brasil

A vision based on a value proposition of Digital Customer Management services outsourcing, implementing innovative skills to ensure outstanding Customer Engagement performance for private companies and public administration bodies. A technological partner for efficient, effective and flexible management of customer care services.

Our mission: to create excellence in customer services, results to Stakeholders, and professional training for human resources, enhancing community growth in accordance to ruling regulations and social sustainability responsibility principles.

AlmavivA do Brasil

Vision & team

Team

Global sharing, local thinking.

Marco Tripi

Marco Tripi

President

Francesco Renzetti

Francesco Renzetti

CEO

Staff Area

Ricardo Araujo

Ricardo Araujo

Head of Customer Relationship

Rafael Bezerra

Rafael Bezerra

Head of Trade Marketing

Evandro Brandão

Evandro Brandão

Head of Market Intelligence, Pre-Sales and Deployment

Nadja Brandão

Nadja Brandão

Head of Legal Affairs & Institutional Relations

Andréa Cunha

Andréa Cunha

Head of Human Resources

André Pandolfi

André Pandolfi

Head of New Business & Marketing

Carlo Ruggeri

Carlo Ruggeri

CFO & Head of Purchases

Tatiana Teruszkin

Tatiana Teruszkin

Head of Customer Relationship

Luis Thinen

Luis Thinen

CTO

Operations Area

Mirko Giannetti

Mirko Giannetti

Head of Strategic Operations

Domenico Rossi

Domenico Rossi

Head of Operations

Marco Benini

Marco Benini

Head of TelCo 1

Pierpaolo Cantera

Pierpaolo Cantera

Head of Operations Planning & Monitoring

Fabio Cariani

Fabio Cariani

Head of TelCo 2

Fagner Eustáquio

Fagner Eustáquio

Head of Credit Collection & Finance

Maria Leiro

Maria Leiro

Head of TelCo 3

Eduardo Morelli

Eduardo Morelli

Head of TelCo 4

Rodrigo Quadrado

Rodrigo Quadrado

Head of Utilities & Services

Sheila Saito

Sheila Saito

Head of Quality, Training & Monitoring

Filippo Sandei

Filippo Sandei

Head of TelCo 5