

AlmavivA do Brasil
A vision based on a value proposition of Digital Customer Management services outsourcing, implementing innovative skills to ensure outstanding Customer Engagement performance for private companies and public administration bodies. A technological partner for efficient, effective and flexible management of customer care services.
Our mission: to create excellence in customer services, results to Stakeholders, and professional training for human resources, enhancing community growth in accordance to ruling regulations and social sustainability responsibility principles.


Vision & team
Team
Global sharing, local thinking.


Marco Tripi
President


Francesco Renzetti
CEO
Staff Area


André Pandolfi
Executive Manager of New Business & Marketing


Carlo Ruggeri
CFO & Head of Purchases


Carolina Perez
Head of Customer Relationship I


Luis Thinen
CIO


Marco Benini
Head of Customer Relationship II


Nadja Brandão
Head of Legal Affairs & Institutional Relations
Operations Area


Mirko Giannetti
Head of Strategic Operations


Domenico Rossi
Senior Vice President of Operations


Eduardo Morelli
Chief Digital Officer & Head of TelCo Operations 1


Fabio Cariani
Head of TelCo Operations 2


Fabio Cerqueira
Executive Director of Finance and Multisector Operations


Fagner Eustáquio
Executive Director of Operations


Filippo Sandei
Head of TelCo Operations 2


Marcelo Coppini
Head of Corporate Planning & Controlling


Renato Almeida
Head of TelCo Operations 1


Sheila Saito
Head of Quality, Training & Monitoring