Vision & team Vision & team

The power of technology innovation, the value of personal contact: a unique strategy

AlmavivA do Brasil

A vision based on a value proposition of Digital Customer Management services outsourcing, implementing innovative skills to ensure outstanding Customer Engagement performance for private companies and public administration bodies. A technological partner for efficient, effective and flexible management of customer care services.

Our mission: to create excellence in customer services, results to Stakeholders, and professional training for human resources, enhancing community growth in accordance to ruling regulations and social sustainability responsibility principles.

AlmavivA do Brasil

Vision & team

Team

Global sharing, local thinking.

Marco Tripi

Marco Tripi

President

Francesco Renzetti

Francesco Renzetti

CEO

Staff Area

André Pandolfi

André Pandolfi

Executive Manager of New Business & Marketing

Andréa Cunha

Andréa Cunha

Head of Human Resources

Carlo Ruggeri

Carlo Ruggeri

CFO & Head of Purchases

Luis Thinen

Luis Thinen

CTO

Rafael Bezerra

Rafael Bezerra

Head of Trade Marketing

Evandro Brandão

Evandro Brandão

Head of Market Intelligence, Pre-Sales and Deployment

Marco Benini

Marco Benini

Head of Customer Relationship II

Nadja Brandão

Nadja Brandão

Head of Legal Affairs & Institutional Relations

Ricardo Araujo

Ricardo Araujo

Head of New Business Development

Tatiana Teruszkin

Tatiana Teruszkin

Head of Customer Relationship I

Operations Area

Mirko Giannetti

Mirko Giannetti

Head of Strategic Operations

Domenico Rossi

Domenico Rossi

Senior Vice President of Operations

Eduardo Morelli

Eduardo Morelli

Head of TelCo Operations 1

Fabio Cariani

Fabio Cariani

Head of TelCo Operations 2

Fabio Cerqueira

Fabio Cerqueira

Executive Director of Finance and Multisector Operations

Fagner Eustáquio

Fagner Eustáquio

Executive Director of Operations

Filippo Sandei

Filippo Sandei

Head of TelCo Operations 2

Francisca Pianco

Francisca Pianco

Director of Credit Collection & Strategic Projects

Marcelo Coppini

Marcelo Coppini

Head of Corporate Planning & Controlling

Marcelo Milagre

Marcelo Milagre

Head of SAC Service Attendance

Maria Leiro

Maria Leiro

Head of TelCo Operations 3

Raphael Gonçalves

Raphael Gonçalves

Head of Finance & Multisector Operations

Renato Almeida

Renato Almeida

Head of TelCo Operations 1

Sheila Saito

Sheila Saito

Head of Quality, Training & Monitoring