AlmavivA do Brasil
A vision based on a value proposition of Digital Customer Management services outsourcing, implementing innovative skills to ensure outstanding Customer Engagement performance for private companies and public administration bodies. A technological partner for efficient, effective and flexible management of customer care services.
Our mission: to create excellence in customer services, results to Stakeholders, and professional training for human resources, enhancing community growth in accordance to ruling regulations and social sustainability responsibility principles.
Vision & team
Team
Global sharing, local thinking.
Marco Tripi
President
Francesco Renzetti
CEO
Staff Area
Ricardo Araujo
Head of Customer Relationship
Rafael Bezerra
Head of Trade Marketing
Evandro Brandão
Head of Market Intelligence, Pre-Sales and Deployment
Nadja Brandão
Head of Legal Affairs & Institutional Relations
Andréa Cunha
Head of Human Resources
André Pandolfi
Head of New Business & Marketing
Carlo Ruggeri
CFO & Head of Purchases
Tatiana Teruszkin
Head of Customer Relationship
Luis Thinen
CTO
Operations Area
Mirko Giannetti
Head of Strategic Operations
Domenico Rossi
Head of Operations
Marco Benini
Head of TelCo 1
Pierpaolo Cantera
Head of Operations Planning & Monitoring
Fabio Cariani
Head of TelCo 2
Fagner Eustáquio
Head of Credit Collection & Finance
Maria Leiro
Head of TelCo 3
Eduardo Morelli
Head of TelCo 4
Rodrigo Quadrado
Head of Utilities & Services
Sheila Saito
Head of Quality, Training & Monitoring
Filippo Sandei
Head of TelCo 5